Returns & Exchange

Returns

Ordered the wrong size or did not like the style ? No worries ! We have got you covered. We will refund all goods within 30 days from delivery date. Shipping labels are provided upon request. Please send email to info@thefinestleathers.com or chat with one of our customer service agents using chat icon on our website.

To be eligible for a return, your item must be unused and in the same condition that you received it, tag must be attached and be in the original package.

Before ordering two sizes, please consider whether you really need to order both. Please use our size guide or sizing tool to calculate your size. These tools are provided to help you choose the right jacket and save time on returns and shipping process. If you still wish to order two sizes to try out, we guarantee that you can return your item to us and we'll provide the shipping labels for returns. However, please note that there will be a small fee deducted from your refund which is outlined below.

USA - $13.45
Canada - 19.90
Australia - $15.00

US Customers

To complete your return, simply send an email to info@thefinestleathers.com to obtain a free shipping label. Label will be generated by one of our staff members and emailed to you. Print and attach shipping label to the same package and drop to nearest UPS/USPS store.

Canadian Customers:

For Canadian customers, we have partnered with ChitChat Express with locations across Canada. Returns from Canada are not free and may incur charges.

Australian Customers:

For Australian business, we have partnered with Sendle to process shipping and returns. Follow the same packaging instructions provided above and drop off the package to your nearest Sendle drop off location. Visit returns.sendle.com to find out the nearest location to you. Please note you can only drop your parcel at one of Sendle’s return points. If you post it anywhere else it will be lost and the customer will be responsible to locate the package.

Upon receiving the package, we will process the refund and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.

Exchanges

Ordered the wrong size or did not like the style ? No worries ! We have got you covered. If you need to exchange it for the same item, send an email to  info@thefinestleathers.com to obtain a shipping label for free within 30 days from delivery date. No need to send us back the Hanger and Coat Bag that came with the jacket. Simply pack up the jacket nicely using the same box you received and drop off to nearest drop off location.  You can exchange one time free of charge but further exchanges may incur cost. If you are unsure about your sizing, dont hesitate to contact us at info@thefinestleathers.com or use Live Chat to talk to one of the customer service representatives.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thefinestleathers.com

If you have any other questions, please do not hesitate to email us at info@thefinestleathers.com 24 hours a day / 7 days a week !!

Happy Shopping !!

Customer Care
Finest Leathers