Returns & Exchange Policy

RETURNS

Ordered the wrong size, did not like the style or just changed your mind? Dont Worry ! We have got you covered. We will refund all goods within 30 days from delivery date. Return shipping labels will be issued at no cost. Please login to your account and request a return shipping label. Alternatively, you can also send email to info@thefinestleathers.com, chat with one of our customer service agents using chat icon on our website or contact us by filling up a form here.

To be eligible for a return, your item must be unused and in the same condition that you received it, tag must be attached and be in the original package.

Before ordering two sizes, please consider whether you really need to order both. We encourage you to use our size guide or sizing tool on the product page to calculate your size. These tools are provided to help you choose the right jacket which saves time and reduces carbon footprint on environment – Let’s join us protecting our planet and environment. Anyhow, if you really wish to order two sizes to try out, we guarantee that you can still return your items to us. However, please note that the return shipping in this situation is the customer’s responsibility and there will be a small restocking fee deducted from your refund which is outlined below.

USA               $19.00
Canada          $29.00
Australia         $25.00

Upon receiving the package, we will process the refund within 1 business day and a credit will automatically be applied to your credit card or original method of payment within 3 - 5 business days. Please allow some extra time if you have used paypal as your payment method.

*Please note - returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.

Instructions to Repackage

Leather Jackets can get damaged due to poor packaging. You might have noticed during unpacking your jacket that all metal parts like Zippers, Snaps and Buckles were wrapped up carefully with a soft butter paper to avoid them from rubbing against the surface of leather during transportation by shipping carrier. Therefore, it is the customer’s responsibility that the returned jacket is properly packaged. Items returned in a damaged or poor condition as a result of incorrect packaging will be charged according to the severity of damage caused. If an item can be fixed/repaired, Finest Leathers will communicate with the customer on the cost of repair and the same will be deducted from refund.

Australian Customers Only

For Australian business, we have partnered with Sendle to process shipping and returns. Follow the same packaging instructions provided above and drop off the package to your nearest Sendle drop off location. Visit returns.sendle.com to find out the nearest location to you. Please note you can only drop your parcel at one of Sendle’s return points. If you post it anywhere else it will be lost and the customer will be responsible to locate the package.

EXCHANGES

Please follow the same process of return as mentioned above to request for an exchange. Be sure to enter notes about which size is required next during form submission. The return shipping label will then be issued at no cost. Delivery for your first exchange will also be complimentary. Any exchanges after this will require an additional payment for each delivery.

Please note that 30-Days return window does not automatically reset every time an exchange good is delivered. For any reason, if the exchange good does not meet expectations, the item must be returned within 15 days from the date it was delivered. In summary, all exchange must be completed within total of 45 days from first delivery date. Any request of exchange after the time has lapsed will be denied and will not be processed.

Non-Returnable Items

Custom Order Jacket/coats, Sale/Clearance, Leather Hood

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thefinestleathers.com

If you have any other questions, please do not hesitate to email us at info@thefinestleathers.com.